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Knowledge base
Developer
About the Developer
7
What is the history of the company?
What is your office address?
Is CitiGlobal a duly registered business entity?
What are the recent real estate development projects that CitiGlobal has completed?
Are you open to partnership?
View all 7
Agents & Marketing Partners
4
What are the roles and responsibilities of a Marketing Partner?
Where can I verify my agent?
Who do I contact if I cannot reach my Marketing Partner/Agent?
How to become an agent/sub-agent?
Projects
About the Projects
1
What are your current & future projects?
Tagaytay Fontaine Villas
5
What is Tagaytay Fontaine Villas?
Where is Tagaytay Fontaine Villas located?
What are the amenities of Tagaytay Fontaine Villas?
What are the unit types of Tagaytay Fontaine Villas & details for each?
What are the payment terms of the unit?
Tagaytay Clifton Resort Suites
6
What is Tagaytay Clifton Resort Suites?
Where is Tagaytay Clifton Resort Suites located?
How many buildings the Tagaytay Clifton Resort Suites are composed of?
What are the unit types & unit sizes of Tagaytay Clifton Resort Suites?
What are the amenities of Tagaytay Clifton Resort Suites?
View all 6
Diamond Beach Residences
6
What is Diamond Beach Residences?
Where is Diamond Beach Residences located?
How many buildings are there in Diamond Beach Residences & what are the names of each building?
What are the nearest sites & landmarks from Diamond Beach Residences?
What are the unit types & unit sizes available in Diamond Beach Residences?
View all 6
Condotels
14
What are CitiGlobal's condotel projects?
Who will be the hotel operator of CitiGlobal's condotel projects?
How much passive income will I earn?
How much is the ROI (Return On Investment) if I decide to invest?
If my unit is not occupied, what will happen to my income?
View all 14
Reservation Concerns
Reservation Requirements & Procedures
3
What is the process of unit reservation?
What are the reservation documents to be signed?
What are the additional requirements needed to reserve a unit?
Reservation Fee
5
How much is the reservation fee?
What are the payment guidelines for reservations?
How do I pay the reservation fee?
Is the reservation fee refundable?
Can I pay the reservation fee on a staggered basis?
Unit Price Inclusions
Expenses Relating To Purchase Unit
6
What is the miscellaneous fee?
What is the coverage of the miscellaneous fee?
When do I pay the miscellaneous fee?
Is there a homeowner association dues/maintenance fee?
Is there a parking fee?
View all 6
Payment Inquiries
Means of Payment
6
Where can I send my payment?
What bank account number should I deposit my payment?
What is the process in making payment?
How to send my proof of payment?
Where and how to pay my monthly amortization?
View all 6
Official Receipt
4
When can I expect to receive my official receipt?
Why does it take so long before I receive my official receipt?
How to request the hard copies of my official receipt?
How long will it take to receive my official receipt?
Statement of Account
2
How to understand my Statement of Account?
Where does my excess payment go?
Penalties
3
Why do I get penalties?
How did I incur penalties?
Is it possible to waive my penalties?
Payment Portal
2
What to do if the payment portal rejects my attachments?
Why can’t I access the payment portal?
Customer Portal
4
How do we use the Customer Portal?
Why can’t I view my Official Receipt and Statement of Account in Customer Portal?
How to get a Customer Portal credential?
I tried to access the portal and arrived at a page that says ‘502 Bad Gateway’. How do I resolve this?
Reminders and Notices
2
Why do I keep receiving a reminder for delayed payment?
Why did I receive a Notice for Delayed Payment?
Check Payments
4
How do I open a checking account?
What if my check bounces?
Can I request to hold my checks?
What if I want to pull-out my checks?
Transfer and Change of Ownership
Change of Ownership
11
What is the process for a transfer of ownership?
How much is the transfer fee?
How many days is the processing time of transfer of ownership?
Can I remove my co-owner's name from the unit?
What is the process of withdrawal/removing co-ownership of the unit?
View all 11
Update of Personal Information
Update of Personal Information
5
How can I change my civil status information?
How can I change my billing address information?
How can I change my contact information?
How can I change my citizenship information?
How can I change my authorized representative?
Financing Options
Financing Payment Options
3
What are the financing options for my balance payment?
Can I also apply my balance through PAG-IBIG?
Can I make a special request or arrangement of paying my final balance?
Bank Financing
11
How can I apply for bank financing?
Will you be the one to endorse us to the bank for a bank loan?
Which banks are you currently partnered with?
When do I start to process my bank loan application?
How much is the interest for the bank financing?
View all 11
In-House Financing
4
How can I apply for in-house financing?
How much is the interest for the in-house financing?
What are the requirements for in-house financing?
What are the maximum terms (years to pay) offered in in-house financing?
Contracts
Contract To Sell (CTS)
7
What is a Contract To Sell?
What are the requirements for drafting the CTS?
What if I don't want to include my spouse in a CTS?
How can I receive the CTS for signing and how do I return it to you for notarization?
How do I sign the CTS?
View all 7
Deed of Absolute Sale (DOAS)
6
What is a Deed of Absolute Sale?
What are the requirements for drafting the DOAS?
How do I sign the DOAS?
How can I receive the DOAS for signing and how do I return it to you for notarization?
How long does it take to draft, notarize the DOAS?
View all 6
Construction & Turnover
Construction Update
4
When will I receive a construction update?
Where can I receive my construction update?
Can I request a construction update specific to my unit?
Is there any platform can I check the previous & latest construction update?
Turnover
9
When is the turnover of my unit building?
Where can I check and see the turnover date of my unit?
How can I know if my unit is ready for turnover?
How can I schedule my unit for turnover?
What are the documents I need to bring during turnover?
View all 9
Visitation
Construction Site Visit
4
How can I request a site visit?
Can I request a service vehicle for site tripping?
Can we visit the site anytime?
Who will assist us during our site visit?
Office Visit
4
How can I schedule an office visit?
Who will assist me during the visit?
What time/s and day/s can I visit your office?
Whom should I contact?
Other Frequently Asked Questions
Other FAQs
6
What is the standing of Mr. Vic Sotto in your company?
What is the difference between high-rise & mid-rise buildings?
Can I visit the location of the projects?
Is there insurance for the project?
Is it possible for my child, age below 18, to be the unit owner?
View all 6