CitiGlobal

About the Developer 7

• What is the history of the company?
• What is your office address?
• Is CitiGlobal a duly registered business entity?
• What are the recent real estate development projects that CitiGlobal has completed?
• Are you open to partnership?

View all 7

Agents & Marketing Partners 4

• What are the roles and responsibilities of a Marketing Partner?
• Where can I verify my agent?
• Who do I contact if I cannot reach my Marketing Partner/Agent?
• How to become an agent/sub-agent?

About the Projects 1

• What are your current & future projects?

Tagaytay Fontaine Villas 5

• What is Tagaytay Fontaine Villas?
• Where is Tagaytay Fontaine Villas located?
• What are the amenities of Tagaytay Fontaine Villas?
• What are the unit types of Tagaytay Fontaine Villas & details for each?
• What are the payment terms of the unit?

Tagaytay Clifton Resort Suites 6

• What is Tagaytay Clifton Resort Suites?
• Where is Tagaytay Clifton Resort Suites located?
• How many buildings the Tagaytay Clifton Resort Suites are composed of?
• What are the unit types & unit sizes of Tagaytay Clifton Resort Suites?
• What are the amenities of Tagaytay Clifton Resort Suites?

View all 6

Diamond Beach Residences 6

• What is Diamond Beach Residences?
• Where is Diamond Beach Residences located?
• How many buildings are there in Diamond Beach Residences & what are the names of each building?
• What are the nearest sites & landmarks from Diamond Beach Residences?
• What are the unit types & unit sizes available in Diamond Beach Residences?

View all 6

Condotels 14

• What are CitiGlobal's condotel projects?
• Who will be the hotel operator of CitiGlobal's condotel projects?
• How much passive income will I earn?
• How much is the ROI (Return On Investment) if I decide to invest?
• If my unit is not occupied, what will happen to my income?

View all 14

Reservation Requirements & Procedures 3

• What is the process of unit reservation?
• What are the reservation documents to be signed?
• What are the additional requirements needed to reserve a unit?

Reservation Fee 5

• How much is the reservation fee?
• What are the payment guidelines for reservations?
• How do I pay the reservation fee?
• Is the reservation fee refundable?
• Can I pay the reservation fee on a staggered basis?

Expenses Relating To Purchase Unit 6

• What is the miscellaneous fee?
• What is the coverage of the miscellaneous fee?
• When do I pay the miscellaneous fee?
• Is there a homeowner association dues/maintenance fee?
• Is there a parking fee?

View all 6

Means of Payment 6

• Where can I send my payment?
• What bank account number should I deposit my payment?
• What is the process in making payment?
• How to send my proof of payment?
• Where and how to pay my monthly amortization?

View all 6

Official Receipt 4

• When can I expect to receive my official receipt?
• Why does it take so long before I receive my official receipt?
• How to request the hard copies of my official receipt?
• How long will it take to receive my official receipt?

Statement of Account 2

• How to understand my Statement of Account?
• Where does my excess payment go?

Penalties 3

• Why do I get penalties?
• How did I incur penalties?
• Is it possible to waive my penalties?

Payment Portal 2

• What to do if the payment portal rejects my attachments?
• Why can’t I access the payment portal?

Customer Portal 4

• How do we use the Customer Portal?
• Why can’t I view my Official Receipt and Statement of Account in Customer Portal?
• How to get a Customer Portal credential?
• I tried to access the portal and arrived at a page that says ‘502 Bad Gateway’. How do I resolve this?

Reminders and Notices 2

• Why do I keep receiving a reminder for delayed payment?
• Why did I receive a Notice for Delayed Payment?

Check Payments 4

• How do I open a checking account?
• What if my check bounces?
• Can I request to hold my checks?
• What if I want to pull-out my checks?

Change of Ownership 11

• What is the process for a transfer of ownership?
• How much is the transfer fee?
• How many days is the processing time of transfer of ownership?
• Can I remove my co-owner's name from the unit?
• What is the process of withdrawal/removing co-ownership of the unit?

View all 11

Update of Personal Information 5

• How can I change my civil status information?
• How can I change my billing address information?
• How can I change my contact information?
• How can I change my citizenship information?
• How can I change my authorized representative?

Financing Payment Options 3

• What are the financing options for my balance payment?
• Can I also apply my balance through PAG-IBIG?
• Can I make a special request or arrangement of paying my final balance?

Bank Financing 11

• How can I apply for bank financing?
• Will you be the one to endorse us to the bank for a bank loan?
• Which banks are you currently partnered with?
• When do I start to process my bank loan application?
• How much is the interest for the bank financing?

View all 11

In-House Financing 4

• How can I apply for in-house financing?
• How much is the interest for the in-house financing?
• What are the requirements for in-house financing?
• What are the maximum terms (years to pay) offered in in-house financing?

Contract To Sell (CTS) 7

• What is a Contract To Sell?
• What are the requirements for drafting the CTS?
• What if I don't want to include my spouse in a CTS?
• How can I receive the CTS for signing and how do I return it to you for notarization?
• How do I sign the CTS?

View all 7

Deed of Absolute Sale (DOAS) 6

• What is a Deed of Absolute Sale?
• What are the requirements for drafting the DOAS?
• How do I sign the DOAS?
• How can I receive the DOAS for signing and how do I return it to you for notarization?
• How long does it take to draft, notarize the DOAS?

View all 6

Construction Update 4

• When will I receive a construction update?
• Where can I receive my construction update?
• Can I request a construction update specific to my unit?
• Is there any platform can I check the previous & latest construction update?

Turnover 9

• When is the turnover of my unit building?
• Where can I check and see the turnover date of my unit?
• How can I know if my unit is ready for turnover?
• How can I schedule my unit for turnover?
• What are the documents I need to bring during turnover?

View all 9

Construction Site Visit 4

• How can I request a site visit?
• Can I request a service vehicle for site tripping?
• Can we visit the site anytime?
• Who will assist us during our site visit?

Office Visit 4

• How can I schedule an office visit?
• Who will assist me during the visit?
• What time/s and day/s can I visit your office?
• Whom should I contact?

Other FAQs 6

• What is the standing of Mr. Vic Sotto in your company?
• What is the difference between high-rise & mid-rise buildings?
• Can I visit the location of the projects?
• Is there insurance for the project?
• Is it possible for my child, age below 18, to be the unit owner?

View all 6