CitiGlobal

Means of Payment 6

• Where can I send my payment?
• What bank account number should I deposit my payment?
• What is the process in making payment?
• How to send my proof of payment?
• Where and how to pay my monthly amortization?

View all 6

Official Receipt 4

• When can I expect to receive my official receipt?
• Why does it take so long before I receive my official receipt?
• How to request the hard copies of my official receipt?
• How long will it take to receive my official receipt?

Statement of Account 2

• How to understand my Statement of Account?
• Where does my excess payment go?

Penalties 3

• Why do I get penalties?
• How did I incur penalties?
• Is it possible to waive my penalties?

Payment Portal 2

• What to do if the payment portal rejects my attachments?
• Why can’t I access the payment portal?

Customer Portal 4

• How do we use the Customer Portal?
• Why can’t I view my Official Receipt and Statement of Account in Customer Portal?
• How to get a Customer Portal credential?
• I tried to access the portal and arrived at a page that says ‘502 Bad Gateway’. How do I resolve this?

Reminders and Notices 2

• Why do I keep receiving a reminder for delayed payment?
• Why did I receive a Notice for Delayed Payment?

Check Payments 4

• How do I open a checking account?
• What if my check bounces?
• Can I request to hold my checks?
• What if I want to pull-out my checks?